Period of time that a service, system, process or business function is expected to be unusable or inaccessible which has a high impact on the organisation, compromising the achievement of the organisation’s business objectives. An outage is different to ‘downtime’ where process or system failures happen as a part of normal operations, and where the impact merely reduces the short-term effectiveness of process.
See: Maximum Acceptable Outage (BCI)
An enterprise, a corporate entity; a firm, an establishment, a public or government body, department or agency; a business or a charity. (BCI)
The risk that deficiencies in information systems or internal controls will result in unexpected loss. The risk is associated with human error, system failures and inadequate procedures and controls. (BCI)
Alternate facility, other than the primary production site, where duplicated vital records and documentation may be stored for use during disaster recovery. (DRII)